CuraFlow DC-D36CQCSection D · Care and Support Delivery
Visits by Family Friends and Professionals policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Home care staff work around the visitors a person chooses to have. Topics include welcoming and supporting visits, working respectfully while others are present, visits from health and social care professionals, respecting wishes about who calls, mental capacity and decisions about contact, and what may be shared with visitors.
What this policy covers
- The person’s home, the person’s choice
- The legal and good-practice basis
- Welcoming and supporting visits
- Working respectfully around visits
- Visits by health and social care professionals
- Respecting the person’s wishes about visitors
- Mental capacity and contact
- Confidentiality and information sharing with visitors
- Safeguarding — recognising risk from a visitor
- Protecting the person and others during visits
- Staff safety when visitors are present
- Children and other household members
Regulations and guidance it supports
Supports the fundamental standards at Regulations 9A, 10, 13 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Human Rights Act 1998 (Article 8)
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Mental Capacity Act 2005
- Care Act 2014
- Data Protection Act 2018
Common questions
- Is the visits by family friends and professionals policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 9A, 10, 13 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.