CuraFlow DC-D02CQCSection D · Care and Support Delivery
Initial Enquiry and Prospective Assessment policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Handling first contact from someone enquiring about home care is the focus here, from establishing needs and funding to deciding whether the service can meet the person's needs. Consent, capacity and involving others are covered, along with accessible information, equality of access, and how enquiries are recorded and progressed. An initial enquiry record is annexed.
What this policy covers
- Handling initial enquiries
- Establishing needs and funding
- Deciding whether we can meet the person’s needs
- Consent, capacity and involving others
- Accessible information and equality of access
- Recording, data protection and next steps
- Coordinators / assessors
- Annex a — initial enquiry record
- Annex b — prospective pre-assessment / suitability checklist
Regulations and guidance it supports
Supports the fundamental standards at Regulations 9, 12, 17 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Care Act 2014
- Mental Capacity Act 2005
- Equality Act 2010
- UK GDPR and Data Protection Act 2018
Common questions
- Is the initial enquiry and prospective assessment policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 9, 12, 17 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.