CuraFlow DC-H03CQCSection H · Quality, Compliance and Learning
Quality Assurance and Auditing policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Three layers of assurance are described here, built around the CQC's five key questions. It sets out an audit programme, how quality is measured through evidence and feedback, and the improvement cycle that follows, together with how this aligns with the single assessment framework while that framework continues to change.
What this policy covers
- Definitions and key terms
- Three layers of assurance
- Built around the five key questions
- The improvement cycle
- The audit programme
- Measuring quality — evidence and feedback
- Aligning with the CQC single assessment framework
- A framework that is changing
- Continuity
- Acting on findings — improvement and learning
- Care coordinators and senior staff
- The people we support and their representatives
Regulations and guidance it supports
Supports the fundamental standards at Regulations 17 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Care Act 2014
Common questions
- Is the quality assurance and auditing policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 17 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.