CuraFlow DC-H05CQCSection H · Quality, Compliance and Learning
Feedback and Engagement policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Gathering views from the people you support, their families and staff is the subject of this policy. It covers everyday conversations and care reviews, surveys and meetings, making feedback methods accessible, external feedback routes, staff freedom to speak up, and closing the loop so people can see what changed as a result.
What this policy covers
- Definitions and key terms
- Whose voice we seek
- Everyday conversations and care reviews
- Surveys, meetings and other routes
- Accessible methods
- External feedback routes
- Staff voice and freedom to speak up
- Closing the loop — ‘you said, we did’
- Involving people in how the service is run
- Care coordinators and senior staff
- The people we support and their representatives
- Annex a — feedback and engagement calendar
Regulations and guidance it supports
Supports the fundamental standards at Regulations 17 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Public Interest Disclosure Act 1998
- Care Act 2014
- Equality Act 2010
Common questions
- Is the feedback and engagement policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 17 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.