CuraFlow DC-H01CQCSection H · Quality, Compliance and Learning
Incident Reporting and Learning policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Reporting is only half of it; the learning that follows is the other half, and a just culture underpins both. The policy defines what must be reported and how, the immediate response to an incident, grading and triage, statutory notifications to the CQC and other bodies, and the duty of candour.
What this policy covers
- Why incident reporting and learning matters
- A just and learning culture
- What must be reported
- How and when to report
- Immediate response to an incident
- Grading and triage
- Statutory notifications and external reporting
- Duty of candour — being open
- Investigating incidents
- Root cause and system learning
- Learning and making changes
- Sharing learning and being open with people
Regulations and guidance it supports
Supports the fundamental standards at Regulations 12, 17, 18 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Care Quality Commission (Registration) Regulations 2009
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR)
- Care Act 2014
Common questions
- Is the incident reporting and learning policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 12, 17, 18 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.