CuraFlow DC-D30CQCSection D · Care and Support Delivery
Positive Behaviour Support policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Behaviour is understood here as communication, with the emphasis on quality of life and capable environments rather than control. The policy covers person-centred behaviour support plans, primary prevention and proactive strategies, communication and reasonable adjustments, and how staff respond to distress and incidents. It sits alongside duties under the Mental Capacity Act 2005 and the Equality Act 2010.
What this policy covers
- Our values and approach
- The legal and good-practice basis
- Understanding behaviour as communication
- Quality of life and capable environments
- Person-centred behaviour support plans
- Primary prevention and proactive strategies
- Communication and reasonable adjustments
- Responding to distress and incidents
- Restrictive interventions — last resort
- Reducing restrictive practice
- Medication and STOMP
- Health, diagnostic overshadowing and avoidable deaths
Regulations and guidance it supports
Supports the fundamental standards at Regulations 9, 10, 11, 12, 13 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Health and Care Act 2022
- Ask Listen Do Autism Act 2009
- Equality Act 2010
- Human Rights Act 1998
- Mental Capacity Act 2005
Common questions
- Is the positive behaviour support policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 9, 10, 11, 12, 13 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.