CuraFlow DC-D23CQCSection D · Care and Support Delivery
Personal Hygiene and Grooming policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Personal care visits are among the most intimate parts of home care, and this policy covers washing, bathing and showering, skin, nail, hair and mouth care, and grooming. Dignity, privacy and consent run through it, along with promoting independence and recognising appearance as part of a person's identity.
What this policy covers
- Why personal hygiene and dignity matter
- The legal and good-practice basis
- Person-centred personal care
- Dignity, privacy and consent
- Promoting independence
- Washing, bathing and showering
- Skin, nail, hair and mouth care
- Grooming, appearance and identity
- Cultural, religious and gender preferences
- Intimate and continence care
- Personal care as a time to notice and report
- Supporting people who find personal care difficult
Regulations and guidance it supports
Supports the fundamental standards at Regulations 9, 10, 12 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Equality Act 2010
- Human Rights Act 1998 (Article 8)
Common questions
- Is the personal hygiene and grooming policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 9, 10, 12 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.