CuraFlow DC-D34CQCSection D · Care and Support Delivery
Missed Late and Aborted Visits Management policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Late, missed and aborted visits need a clear response. Covered here: preventing them in the first place, electronic call monitoring and real-time oversight, identifying and prioritising time-critical visits, what to do when a visit runs late or is missed, and the no access or no reply procedure.
What this policy covers
- Why this matters
- The legal and good-practice basis
- Preventing missed and late visits
- Electronic call monitoring and real-time oversight
- Time-critical visits and prioritisation
- Responding to a late visit
- Responding to a missed visit
- No access / no reply procedure
- Aborted and refused visits
- Out-of-hours and on-call response
- Communicating with people and families
- When a missed visit causes or risks harm
Regulations and guidance it supports
Supports the fundamental standards at Regulations 9, 12, 17, 18 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Care Act 2014
Common questions
- Is the missed late and aborted visits management policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 9, 12, 17, 18 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.