CuraFlow DC-B09CQCSection B · Human Resources and Workforce
Grievance policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
When a member of staff has a complaint about their own employment, this sets out how it is handled. Raising a grievance informally and formally, the grievance meeting, the outcome and the right of appeal are described, along with mediation, collective grievances, confidentiality, and protection from detriment.
What this policy covers
- What this policy covers — and what it does not
- Raising a grievance informally
- Raising a grievance formally
- The grievance meeting
- Outcome and right of appeal
- Mediation and collective grievances
- Confidentiality, no detriment and support
- Line managers
- Annex a — grievance form
- Annex b — grievance outcome record
Regulations and guidance it supports
Supports the fundamental standards at Regulations 17, 18 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Employment Relations Act 1999
- Employment Rights Act 1996
- Equality Act 2010
- Human Rights Act 1998
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- UK GDPR and Data Protection Act 2018
Common questions
- Is the grievance policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 17, 18 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.