CuraFlow DC-B14CQCSection B · Human Resources and Workforce
Flexible Working and Leave policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Requests for flexible working and how they are handled form the first part of this policy, alongside annual leave, family leave, carer's leave and time off for dependants. Sickness, compassionate and other leave are also covered, together with how flexibility is balanced against continuity of care for the people you support. Duties for managers and coordinators are included.
What this policy covers
- Flexible working — the right to request
- How we handle flexible working requests
- Annual leave
- Family leave
- Carer’s leave and time off for dependants
- Sickness, compassionate and other leave
- Balancing flexibility with continuity of care
- Managers and coordinators
- Annex a — flexible working request form
- Annex b — leave entitlement summary
Regulations and guidance it supports
Supports the fundamental standards at Regulations 17, 18, 19 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Employment Rights Act 1996
- Employment Relations (Flexible Working) Act 2023
- Working Time Regulations 1998
- Leave Act 2023
- Neonatal Care (Leave and Pay) Act 2023
- Parental Bereavement (Leave and Pay) Act 2018
- Employment Rights Act 2025
- Equality Act 2010
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- UK GDPR and Data Protection Act 2018
Common questions
- Is the flexible working and leave policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 17, 18, 19 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.