CuraFlow DC-A09CQCSection A · Governance, Leadership and Business
Contract Management and SLAs policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Funding for home care arrives in several ways, and the document works through them: local authority contracts, NHS continuing healthcare, direct payments and personal budgets, and privately funded arrangements. It explains how publicly funded care is commissioned and what the agreement with each person should contain, with attention to clear, fair and transparent terms.
What this policy covers
- The range of contracts and funding arrangements
- Local authority contracts
- NHS And continuing healthcare
- Direct payments and personal budgets
- Self-funders (private clients)
- How public care is commissioned
- The service user agreement
- Clear, fair and transparent terms
- What the agreement covers
- Fees, charges and increases
- Accessible and understood
- Service level agreements and performance standards
Regulations and guidance it supports
Supports the fundamental standards at Regulations 12, 17 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Consumer Rights Act 2015
- Digital Markets, Competition and Consumers Act 2024
- Procurement Act 2023
- Health Care Services (Provider Selection Regime) Regulations 2023
- Care Act 2014
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- UK GDPR and Data Protection Act 2018
- Transfer of Undertakings (Protection of Employment) Regulations 2006
Common questions
- Is the contract management and slas policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 12, 17 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.