CuraFlow DC-A05CQCSection A · Governance, Leadership and Business
Business Continuity and Emergency Planning policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Care continues in people's own homes, so disruption needs planning for. The document explains how risks and their impact are identified, what the business continuity plan contains, and how the people you support are prioritised when services are interrupted by staffing shortages, loss of premises or IT, severe weather, or an infectious outbreak.
What this policy covers
- Our approach to business continuity
- Identifying risks and their impact
- The business continuity plan
- Prioritising people during a disruption
- Staffing disruption
- Loss of premises, IT, telephones and systems
- Severe weather, utilities and transport
- Infectious outbreaks and pandemics
- Communication during an emergency
- Activating, standing down and notifying
- Testing, training and learning
- Applying this policy for everyone we support
Regulations and guidance it supports
Supports the fundamental standards at Regulations 17, 18 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Care Quality Commission (Registration) Regulations 2009 (as amended)
- Civil Contingencies Act 2004
- Care Act 2014
- Equality Act 2010
- Human Rights Act 1998
Common questions
- Is the business continuity and emergency planning policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 17, 18 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.