CuraFlow DC-D10CQCSection D · Care and Support Delivery
Communication and Accessible Information Standard policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
The Accessible Information Standard (DAPB1605) sits at the centre of this policy, which sets out how communication needs are identified, recorded and met. Formats and communication support are covered, along with communication in everyday care, use of interpreters and translation, and support for people with a sensory impairment. Keeping recorded needs under review is also addressed.
What this policy covers
- Why good communication matters
- The accessible information standard (dapb1605)
- Identifying and recording communication needs
- Meeting needs — formats and communication support
- Communication in everyday care
- Language, interpreters and translation
- Sensory impairment and communication
- Reviewing and keeping needs current
- Assessors / care planners
- Annex a — communication needs record (the six steps)
- Annex b — accessible formats and support — quick guide
- Annex c — communication passport (‘how i communicate’)
Regulations and guidance it supports
Supports the fundamental standards at Regulations 9, 10, 11 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Equality Act 2010
- British Sign Language Act 2022
- Human Rights Act 1998
- UK GDPR and Data Protection Act 2018
Common questions
- Is the communication and accessible information standard policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 9, 10, 11 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.