CuraFlow DC-B17CQCSection B · Human Resources and Workforce
Agency Bank and Subcontracted Staff policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Bank, agency and sub-contracted staff are covered here, starting with when and why temporary or external workers are used. The policy deals with running an internal bank, the assurance expected of agencies, induction and briefing of temporary staff, and sub-contracting care to another provider. Continuity, records and information governance, and the duties of coordinators, are also addressed.
What this policy covers
- When and why we use temporary and external staff
- Bank staff — our own flexible pool
- Agency staff — assurance and responsibility
- Induction and briefing of temporary staff
- Sub-contracting care to another provider
- Continuity, records and information governance
- Coordinators / schedulers
- Bank, agency and sub-contracted staff
- Annex a — agency worker assurance checklist
- Annex b — sub-contractor / agency approval and review
Regulations and guidance it supports
Supports the fundamental standards at Regulations 12, 17, 18, 19 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Conduct of Employment Agencies and Employment Businesses Regulations 2003
- Agency Workers Regulations 2010
- Safeguarding Vulnerable Groups Act 2006
- Care Certificate Equality Act 2010
- UK GDPR and Data Protection Act 2018
Common questions
- Is the agency bank and subcontracted staff policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 12, 17, 18, 19 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.