Domiciliary care policies: the essential checklist

Why domiciliary care is different

In home care, staff work alone in people's homes rather than under direct on-site supervision. That shapes your policy set: you need procedures for lone working and staff safety, for medication support without a clinical room to hand, and for showing oversight of care nobody watches in real time. Inspectors look hard at how you assure quality at a distance.

The essential policy checklist

Almost every domiciliary agency needs policies and procedures covering:

• Safeguarding adults and whistleblowing
• Lone working, staff safety and travel between calls
• Medication support, administration and MAR-chart recording
• Person-centred care planning, consent and mental capacity (MCA)
• Care call scheduling, missed and late calls, and electronic call monitoring
• Safe recruitment, DBS checks, induction and the Care Certificate
• Supervision, spot checks, competency and appraisal
• Infection prevention and control in people's homes
• Complaints, compliments and duty of candour
• Business continuity, on-call and emergency arrangements
• Records, confidentiality and UK GDPR

The full list: every policy in a domiciliary care library

Here is every policy in the CuraFlow domiciliary care library, grouped by area. Each title links to a page describing what that policy covers. Check your own set against it: a missing title is worth a second look, even if you decide your service does not need it.

Mapping to the CQC quality statements

Under the single assessment framework your policies support the quality statements across all five key questions: safeguarding and medicines under safe, person-centred care under caring and responsive, governance and oversight under well-led. The strongest evidence is the chain from policy to practice to record. For the full picture, read CQC policies and procedures: the complete guide.

Keeping the set current

Version-control every policy, review at least annually and whenever guidance changes, and keep an acknowledgement log so you can show which staff have read which version. A maintained library removes the risk of a policy quietly going stale between inspections.

How CuraFlow helps

The CuraFlow domiciliary care library is the list above, as Word and PDF documents with your agency's name, registered manager, CQC ID and address filled in, with staff sign-off tracking and updates when the rules change. It costs £995, or £895 with code CURAFLOW100 until 31 December 2026, excluding VAT, bought once and kept. See the library and ask for a free sample policy first.