CuraFlow DC-G10CQCSection G · Information Governance and Records
CCTV and Surveillance in Service User Homes policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
Cameras in someone's own home raise different questions depending on who is operating them. Guidance is given for surveillance the organisation deploys, cameras installed by the person or their family, and covert recording, together with the effect on staff privacy and dignity and how recordings are treated as personal information.
What this policy covers
- Surveillance in a person’s own home — the particular context
- The legal and regulatory framework
- Who is operating the camera — and what that means
- When the organisation deploys surveillance
- Cameras installed by families or the person
- Covert surveillance
- Staff privacy and dignity
- Recordings as information
- When surveillance becomes a safeguarding concern
- Annex a — surveillance decision and dpia prompt
- Annex b — camera-in-the-home discussion record
- Annex c — CQC surveillance principles — quick reference
Regulations and guidance it supports
Supports the fundamental standards at Regulations 9, 10, 11, 12, 13 and 15 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Data Protection Act 2018
- Data (Use and Access) Act 2025
- Human Rights Act 1998 (Article 8)
Common questions
- Is the cctv and surveillance in service user homes policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 9, 10, 11, 12, 13 and 15. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.