CuraFlow DC-G02CQCSection G · Information Governance and Records
Confidentiality policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
The common law duty of confidence sits alongside data protection law, and both are explained here in care terms. Topics include what counts as confidential, keeping information confidential in day-to-day practice, the circumstances in which it may be shared, handling questions from families and others, and what to do about a breach.
What this policy covers
- What confidentiality means in care
- The duty of confidence and the law
- What is confidential
- Keeping information confidential — everyday practice
- When confidential information may be shared
- Confidentiality with families and others
- Confidentiality in specific situations
- Breaches of confidentiality
- Confidentiality and staff
- Annex a — confidentiality do’s and don’ts
- Annex b — confidentiality agreement (staff)
Regulations and guidance it supports
Supports the fundamental standards at Regulations 10, 17 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Data Protection Act 2018
- Data (Use and Access) Act 2025 (G01)
- Human Rights Act 1998 (Article 8)
Common questions
- Is the confidentiality policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 10, 17 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.