CuraFlow DC-G03CQCSection G · Information Governance and Records
Records Management policy
For CQC-registered domiciliary care services · version 1.0 · last reviewed 1 June 2026
In domiciliary care, records are split between the home and the office, and this covers how both are kept. It describes what a good record looks like, the records the service holds, the move to digital systems, recording at the time events happen, and how records are corrected or amended.
What this policy covers
- Why good records matter in domiciliary care
- The framework — law and current guidance
- What good records look like
- The records we keep
- Records in the home and held centrally
- Moving to digital records
- Recording at the time — contemporaneous notes
- Correcting and amending records
- Accessing records
- Retention — how long we keep records
- Transferring records
- Secure storage and disposal
Regulations and guidance it supports
Supports the fundamental standards at Regulations 17 and 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Data Protection Act 2018
- Data (Use and Access) Act 2025
Common questions
- Is the records management policy CQC-aligned?
- Yes. It is written and reviewed by practising UK compliance consultants against current CQC expectations, and supports the fundamental standards at Regulations 17 and 20. It is a controlled starting-point document that you adapt to your own service — you remain the accountable provider.
- Can I download and edit this policy?
- Yes. It downloads as Word (.docx) or PDF with your company name, registered manager, CQC ID and address already filled in on the cover page and throughout the document. The Word version is fully editable.
- Can I buy this policy on its own?
- Policies are sold as a complete library rather than individually, because CQC expects a coherent set that cross-references properly — a single policy in isolation creates gaps. The domiciliary care library contains 141 policies and can be bought outright as a one-off purchase and kept permanently.
- How often is it reviewed?
- The library is re-reviewed every six months and after any material regulatory change. This policy was last reviewed 1 June 2026, and is at version 1.0. Updates reach you automatically, so downloads always reflect the current version.